Cloud Softphone Call Recording

This application can record voice calls. Use this feature when reviewing the call content is required.

Important: Some countries impose laws and regulations on recording calls. We recommend that the users get consent from the call participants before recording the call. Consult with the regulatory experts in your company before using this feature.

Recording Calls

To start recording an active call, select the Start Record icon on the right pane.

The icon then changes to . Select this icon to stop the recording.

Managing Call Recordings

Once the calls are recorded, retrieve the recordings in the recent call history.

To access a call recording:

1. Select History (1) from the left navigation menu.
2. Under the CALLS pane, select the name or phone number you want to retrieve the recording.
3. Select the Play Record (6) button to listen to the recording.
   The audio player displays at the top of the conversation pane.
   • Select (2) to pause the recording. The icon then changes to . Select this icon again to resume.
   • Select X (3) to close the player.
   • Select (4) to open the media player in a separate window. This player is then separated as a new window. Toggle this same icon to return the separated player to the conversation pane.
   • Select (5) to turn off the volume when playing the recording. The icon then changes to . Select this icon again to unmute.
4. (Optional) Select  (8) to download and save the recording on your device.
   Note: To delete the recording, select (7).