Logo

Support Portal

Submit a request Sign in
What can we help you with?

Opening a ticket

What information is required when opening a support ticket

FAQ’s

Knowledge base

  • Submitting Tickets

  • Windows and Mac Guides

  • Omni Channel Contact Center

  • Conferencing

    Conferencing

  • Gazelle Voice Frequently Asked Questions

  • Hosted Voice

  • Cloud Faxing

  • Toll Free Services

    Toll Free calling

  • Long Distance Service

    PICed Services

  • Virtual Receptionist

    Answering Service

Submitting Tickets

  • What Information to Include When Opening a Technical Ticket with Gazelle

Windows and Mac Guides

  • Uninstall or remove apps and programs in Windows 10 and MacOS

Omni Channel Contact Center

  • Omni Channel Contact Center - Agent Web - Quick Reference Guide
  • Omni Channel Contact Center - Agent Software - Quick Reference Guide
  • Omni Channel Contact Center - Agent Software - Installation Guide
  • Omni Channel Contact Center - Administrator and Supervisor Getting Started Guide
  • CCA Error Codes
  • Working from Home/Remote using CCaaS

Conferencing

  • Using a Headset on the Polycom VVX 300/310

Gazelle Voice Frequently Asked Questions

  • SIP ALG and Why It's An Issue

Hosted Voice

  • CounterPath Bria Enterprise
  • Voicemail
  • Canadian Universal Call Blocking
  • Call Forwarding
  • Hosted Voice – How it works!
  • How to access your Auto-Attendant
  • How to disable SIP ALG on your Rogers Hitron modem
  • How to Factory Reset Your Polycom Phone to Default Settings
See all 7 articles

Cloud Faxing

  • Cloud Fax - How it works!
  • Sending a Fax From Your Email
  • Sending Faxes Via The Gazelle Cloud Fax Web Portal

Toll Free Services

  • Toll Free - How it works!

Long Distance Service

  • Long Distance - How it works!
  • Long Distance Calls (with Long Distance/Account Codes)

Virtual Receptionist

  • Virtual Receptionist - How it works!

Can't find what you're looking for?

Let us help you!

Submit a request

© Gazelle Integrated Communications