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Opening a ticket

What information is required when opening a support ticket

FAQ’s

Knowledge base

  • Customer Guides / Troubleshooting

    Click here to find Step-by-Step Guides, FAQ's and general help.

  • Covid-19 Remote Resource Guide

    If COVID-19 has taught us anything, we've certainly learned that it's okay not to be okay right now. While each person's experience is unique, we're in this together. Gazelle is proud to keep you connected, and we’re here to help you cope.

Customer Guides / Troubleshooting

Submitting Tickets

  • What Information to Include When Opening a Technical Ticket with Gazelle

Windows and Mac Guides

  • Uninstall or remove apps and programs in Windows 10 and MacOS

Omni Channel Contact Center

  • Omni Channel Contact Center - Agent Web - Quick Reference Guide
  • Omni Channel Contact Center - Agent Software - Quick Reference Guide
  • Omni Channel Contact Center - Agent Software - Installation Guide
  • Omni Channel Contact Center - Administrator and Supervisor Getting Started Guide
  • CCA Error Codes
  • Working from Home/Remote using CCaaS

Gazelle Voice Frequently Asked Questions

  • SIP ALG and Why It's An Issue

Hosted Voice

  • CounterPath Bria Enterprise
  • Voicemail
  • Canadian Universal Call Blocking
  • Call Forwarding
  • Hosted Voice – How it works!
  • How to access your Auto-Attendant
  • How to disable SIP ALG on your Rogers Hitron modem
  • How to Factory Reset Your Polycom Phone to Default Settings
See all 7 articles

Cloud Faxing

  • Cloud Fax - How it works!
  • Sending a Fax From Your Email
  • Sending Faxes Via The Gazelle Cloud Fax Web Portal

Toll Free Services

  • Toll Free - How it works!

Long Distance Service

  • Long Distance - How it works!
  • Long Distance Calls (with Long Distance/Account Codes)

Virtual Receptionist

  • Virtual Receptionist - How it works!

Covid-19 Remote Resource Guide

Community & Well-being

  • Keep Busy!
  • Keep in touch with friends and family

Improve Your Home Internet

  • Connection Basics

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