Reset your account password using your security info

December 11, 2024 19:36

If you forgot your password or have been locked out of your account, you can use your security info and your mobile device to reset password.

How to reset or unlock your password

1. Enter your account username at the login screen:

2. In the Enter password screen, select Forgot my password:

3. In the Get back into your account screen, type your User ID (for example, your email address) and prove you aren't a robot by entering the characters you see on the screen, and then select Next:

4. Select one of the methods to verify your identity and change your password and add the requested information.. Depending on how your administrator has set up your organization, you might need to go through this process a second time, adding info for a second verification step. If you want to know more about one of the methods, they're detailed in the "Reset methods" section of this article:

Reset methods

Reset your password using a text message

Sends a text message to the phone number you previously set up in security info.

Select Text my mobile phone, type your phone number, and then select Text.
Type the verification code from the text message into the box, and then select Next.
Type and confirm your new password, and then select Finish.

Reset your password using a phone number

Places an automated voice call to the phone number you previously set up in security info.

Select Call my mobile phone, type your phone number, and then select Call.
Answer the phone call and follow the instructions to verify your identity, and then select Next.
Type and confirm your new password, and then select Finish.

Reset your password using a notification from your authenticator app

Sends an approval notification to the authenticator app.

Select Approve a notification on my authenticator app, and then select Send Notification.
Approve the sign-in from your authenticator app.
Type and confirm your new password, and then select Finish.

Reset your password using a code from your authenticator app

Accepts a random code provided by your authentication app.

Select Enter a code from my authenticator app, and then select Send Notification.
Open your authenticator app, type the verification code for your account into the box, and then select Next.
Type and confirm your new password, and then select Finish.
After you get the message saying that your password has been reset, you can sign in to your account using your new password.
If you still can't access your account, you should contact your organization's administrator for more help.

After resetting your password, you might get a confirmation email that comes from an account like, "Microsoft on behalf of your_organization." If you get a similar email, but you didn't recently reset your password, you must contact your organization's administrator immediately.