When you send a fax, it can either succeed, or fail. Traditional fax machines will print a document indicating whether the fax was sent successfully or experienced an error. The question is, what do these statuses mean, and if it fails, how can it fail?
The Status of Faxes
The status of the fax tells you whether your fax was successfully sent or not. A displayed fax will have one of the following statuses:
- Success: Sent faxes are displayed with summary information like destination number and page counts etc. along with a “green success icon”, which indicates that the fax has been delivered to the recipient.
- Failure: A red fax paper icon with an exclamation mark indicates that the fax has failed to send due to technical issues
For an explanation of the error message please see the error list below:
| Error message | Explanation | Action |
|---|---|---|
| Transmission error | This cause indicates communication errors, like line noise or packet loss, etc., during fax transmission. | Resend |
| Outgoing calls barred | This cause indicates that outgoing calls are not allowed. | Contact Support |
| Unallocated number | This cause indicates that the called party cannot be reached because it is not currently assigned. | Check Number |
| No user responding | This cause is used when a called party does not respond to a call establishment message within the prescribed amount of time. | Check Number |
| Number changed | This cause is returned when the called party number is no longer assigned. | Check Number |
| Exchange routing error | This cause indicates that the destination cannot be reached because an intermediate exchange has released the call. | Contact Support or Try Again Later |
| Invalid number format | This cause indicates that the called party cannot be reached because the number is not in a valid format or is not complete. | Check Number |
| User busy | This cause is used to indicate that the called party is unable to accept another call because the user busy condition has been encountered. | Resend or Try Again Later |
| Originator cancel | This cause is used to indicate that the call was canceled by the sender. | Contact Support |
| Incompatible destination | This cause indicates that the receiving equipment has a compatibility issue (e.g. data rate) and so a call cannot be established. | Contact Support |
| Facilities rejected | This cause is returned when a supplementary service requested by the user cannot be provided by the network. | Check Number |
| Destination out of order | This cause indicates that the destination indicated by the user cannot be reached because a signal message was unable to be delivered to the remote party. This may be due to equipment failures at the remote party or user equipment off-line. | Contact Receiver & confirm they are able to receive faxes. Then resend |
| No circuit/channel available | This cause indicates that there is no appropriate circuit/channel presently available to handle the call. | Resend or Try Again Later |
| Recovery on timer expiry | This cause indicates that a procedure has been initiated by the expiration of a timer in association with error handling procedures. | Retry and if fails again please Contact Support |
| Call rejected | This cause indicates that the equipment sending this cause does not wish to accept this call, although it could have accepted the call. | Check number then Resend |
| File conversion error | This cause indicates that the file cannot be converted to a fax. | Check attachment |
I hope this helps!
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