How to Factory Reset Your Polycom Phone to Default Settings

There are times when you will need to factory reset your phone.  If the below happens to you, please proceed with the steps listed to reset your phone and get it synched back with your Gazelle service.

• The phone is booting non-stop and not going into the regular screen
• The default password no longer works
• If you've purchased your own phone and want to get it on the Gazelle network

1. Reboot the phone (if POE then unplug the network cable or if AC adapter then simply unplug/plug)  and wait for the application start up process to begin.
2. While the phone is in the starting application wait for the cancel button to appear then press it.
3. The phone will display a count down timer. This is the only open window to press the key combination to go to the hard reset page.
   • VVX series (VVX300, 301, 310, 311, etc): Press and hold 1 3 5 within the timer count down until it prompts you to the password page
   • Sound Point IP 335: Press and hold 1 3 5 7 within the timer count down until it prompts you to the password page
   • Sound Point IP series (IP550,560,570, etc): Press and hold 4 6 8* within the timer count down until it prompts you to the password page
   • Conference Phone IP5000, 6000, 7000: Press and hold 1 3 5 7 within the timer count down until it prompts you to the password page
4. Enter the device's MAC ID as the password (e.g 64167fa08537) and press OK
5. Your phone will then reset and have the default password of 456 enabled.