Customer Guides / Troubleshooting

Submitting Tickets

• What Information to Include When Opening a Technical Ticket with Gazelle

Windows and Mac Guides

• Uninstall or remove apps and programs in Windows 10 and MacOS

Omni Channel Contact Center

• Omni Channel Contact Center - Agent Web - Quick Reference Guide
• Omni Channel Contact Center - Agent Software - Quick Reference Guide
• Omni Channel Contact Center - Agent Software - Installation Guide
• Omni Channel Contact Center - Administrator and Supervisor Getting Started Guide
• CCA Error Codes
• Working from Home/Remote using CCaaS

Conferencing

• Using a Headset on the Polycom VVX 300/310

Gazelle Voice Frequently Asked Questions

• SIP ALG and Why It's An Issue

Hosted Voice

• CounterPath Bria Enterprise
• Voicemail
• Canadian Universal Call Blocking
• Call Forwarding
• Hosted Voice – How it works!
• How to access your Auto-Attendant
• How to disable SIP ALG on your Rogers Hitron modem
• How to Factory Reset Your Polycom Phone to Default Settings

See all 7 articles

Cloud Faxing

• Cloud Fax - How it works!
• Sending a Fax From Your Email
• Sending Faxes Via The Gazelle Cloud Fax Web Portal

Toll Free Services

• Toll Free - How it works!

Long Distance Service

• Long Distance - How it works!
• Long Distance Calls (with Long Distance/Account Codes)

Virtual Receptionist

• Virtual Receptionist - How it works!