Customer Guides / Troubleshooting
Click here to find Step-by-Step Guides, FAQ's and general help.
988 Canada
- How to switch to a hardware token for MFA
- How to use SafeID Hardware OTP Token in Office 365 MFA login
- 988 Canada - Adjusting Microphone Settings in Chrome
- 988 Canada - How to log into iCarol from the 988 Portal
- 988 Canada - How to log into Genesys PureCloud from the 988 Portal
- 988 Canada - How to access 988 Canada Portal and accept terms
Genesys Cloud
General Windows and Mac issues
Zoom
Submitting Tickets
Microsoft
Omni Channel Contact Center
- Omni Channel Contact Center - Agent Web - Quick Reference Guide
- Omni Channel Contact Center - Agent Software - Quick Reference Guide
- Omni Channel Contact Center - Agent Software - Installation Guide
- Omni Channel Contact Center - Administrator and Supervisor Getting Started Guide
- CCA Error Codes
- Working from Home/Remote using CCaaS