Customer Guides / Troubleshooting

988 Canada

• How to switch to a hardware token for MFA
• How to use SafeID Hardware OTP Token in Office 365 MFA login
• 988 Canada - Adjusting Microphone Settings in Chrome
• 988 Canada - How to log into iCarol from the 988 Portal
• 988 Canada - How to log into Genesys PureCloud from the 988 Portal
• 988 Canada - How to access 988 Canada Portal and accept terms

Genesys Cloud

• Genesys PureCloud - Activating / Deactivating Queues
• Genesys PureCloud - Retrieve Prior Interaction Screen Pop

General Windows and Mac issues

• SPAM - How to spot a DocuSign phish and what to do about it
• Monitor - How to extend your monitors display
• Windows 10 - Set up dual monitors
• Uninstall or remove apps and programs in Windows 10 and MacOS

Zoom

• How to Troubleshoot Zoom Audio Issues
• Troubleshooting Tips for Common Zoom Issues

Submitting Tickets

• What Information to Include When Opening a Technical Ticket with Gazelle

Microsoft

• Microsoft O365
• Microsoft Teams
• Microsoft Outlook
• Microsoft OneDrive
• Windows 10 - Change your keyboard layout
• Windows 10 - Add Keyboard

Omni Channel Contact Center

• Omni Channel Contact Center - Agent Web - Quick Reference Guide
• Omni Channel Contact Center - Agent Software - Quick Reference Guide
• Omni Channel Contact Center - Agent Software - Installation Guide
• Omni Channel Contact Center - Administrator and Supervisor Getting Started Guide
• CCA Error Codes
• Working from Home/Remote using CCaaS

Conferencing

• Using a Headset on the Polycom VVX 300/310

Gazelle Voice Frequently Asked Questions

• SIP ALG and Why It's An Issue
• Bria Enterprise - Selecting Ringer Output Device

Hosted Voice

• Polycom Desk Phones
• CounterPath Bria Enterprise
• Voicemail
• Canadian Universal Call Blocking
• Call Forwarding
• Hosted Voice – How it works!
• How to access your Auto-Attendant
• How to disable SIP ALG on your Rogers Hitron modem
• To record your Premium-Attendant dial by name user

Cloud Faxing

• Cloud Fax - How it works!
• Sending a Fax From Your Email
• Sending Faxes Via The Gazelle Cloud Fax Web Portal

Toll Free Services

• Toll Free - How it works!

Long Distance Service

• Long Distance - How it works!
• Long Distance Calls (with Long Distance/Account Codes)

Virtual Receptionist

• Virtual Receptionist - How it works!