Customer Guides / Troubleshooting
Click here to find Step-by-Step Guides, FAQ's and general help.
General Windows and Mac issues
Zoom
Submitting Tickets
Microsoft
Omni Channel Contact Center
- Omni Channel Contact Center - Agent Web - Quick Reference Guide
- Omni Channel Contact Center - Agent Software - Quick Reference Guide
- Omni Channel Contact Center - Agent Software - Installation Guide
- Omni Channel Contact Center - Administrator and Supervisor Getting Started Guide
- CCA Error Codes
- Working from Home/Remote using CCaaS
Conferencing
Gazelle Voice Frequently Asked Questions
Hosted Voice
- CounterPath Bria Enterprise
- Voicemail
- Canadian Universal Call Blocking
- Call Forwarding
- Hosted Voice – How it works!
- How to access your Auto-Attendant
- How to disable SIP ALG on your Rogers Hitron modem
- How to Factory Reset Your Polycom Phone to Default Settings