Bria Enterprise - Basic Features

Sending an SMS*

*Please note that SMS messaging must be configured by Gazelle in order to send/receive SMS messages.

• Click the "message bubble" icon on the top-right corner of your softphone

• In the new window that appears, click the "+" button to begin a new conversation

1) Type the phone number to which you'd like to send an SMS message (begin the phone number with a "1" ex. 15145551234), then click on the result that displays below;

2) Click the newly appearing phone number labelled with "Send an SMS Message"

• Type your message, then hit the "Send" button.

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To send an SMS message to an existing contact:

• Click the "message bubble" icon to the right of your contact to open the Instant Message window. Type your message and send it to your contact.

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To send an SMS Message via the Bria Enterprise mobile application:

1) Click on the "Messaging" button towards the bottom-right corner of the screen

2) Click the "Pencil" icon to begin composing a message

• In the "To:" field, type the phone number to which you'd like to send an SMS message (begin the phone number with a "1" ex. 15145551234), then press the "Enter" key
• Type your message in the "Compose Message" field, then press the "Send" key.

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Putting a call On Hold

• To put a call On Hold, press the Pause button in the Active Call Window.

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Muting a Call

• To mute a call so that the person on the other line cannot hear you, press the Microphone icon in the Active Call Window.