Troubleshooting

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If you have an issue with the Cymbus app, you can reach out to Gazelle Support for help.

You can refer to this article or you can send an email to: support@gazl.co for help

 

When Gazelle Support asks you to send a diagnostics log, perform the following steps:

  1. Select your initials in the bottom left corner of the desktop app. On the mobile app, your initials appear in the top left corner.
  2. Go to Settings > Support > Send Diagnostics.
  3. Select Send.
  4. Pass the Confirmation ID to your support representative. They will get back to you with updates.
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