Call Blocking

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From within the Cymbus app, you can block a phone number that is 7 digit or longer so that you won't receive future calls. Callers will hear a busy signal.

Each user can block up to 200 numbers. Phone numbers shorter than 7 digits, such as an extension, cannot be blocked using the app.

 

Block a phone number

Block a phone number to stop receiving future calls.

  1. Go to the Calls tab, and select the number you want to block.
  2. Select More then Block Caller.
    block-via-Call-history-item.png

The numbers you blocked using the app will be added to your custom screening rules. You can view them under the Call Screening section in your Voice Portal.

 

Unblock a phone number

  1. Go to the Calls tab, and select the number you previously blocked. The app does not have a list of blocked calls, but the call history list indicates blocked calls with an icon and a red text.
    blocked-call-call-history.png
  2. Select More > Unblock Caller.

 

I hope this article helps!

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