1. Gazelle Integrated Communications
  2. Customer Guides / Troubleshooting
  3. Hosted Voice
  4. Calling Features

Star Codes

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If you want to make changes on your account, you can use the User Interface (UI) online. However, if you do not have access to the UI, you can make changes to your account using these star codes.

On your phone, call one of the below star codes, (do any other instructions as needed), and it will do what you need it to do.

 

Account Call Screening

These star codes apply to all users on the account.

Code Description
*41

 All Other Callers: Block
All other calls (not otherwise specified in Call Handling settings) will be blocked.
*42

 All Other Callers: Allow
All other calls (not otherwise specified in Call Handling settings) will be allowed.
*45 + TN

Custom Caller: Block
Calls from the number specified will be blocked.

You will be asked for your pin followed by a pound (#) sign, and then the number you want blocked, followed by a pound (#) sign.
*46 + TN

Custom Caller: Allow
Calls from the number specified will be allowed.

You will be asked for your pin followed by a pound (#) sign, and then the number you want allowed, followed by a pound (#) sign.
*47 + TN

Custom Caller: Block with Message
Calls from the number specified will be blocked with a message.

You will be asked for your pin followed by a pound (#) sign, and then the number you want blocked, followed by a pound (#) sign.
*48
 Anonymous Callers: Block
Calls without caller ID will be blocked.
*49
 Anonymous Callers: Allow
Calls without caller ID will be allowed.
*50
 Anonymous Callers: Enable Block with Message
Calls without caller ID will be blocked with a message. 
*51
 Anonymous Callers: Disable Block with Message
Calls without caller ID will no longer be blocked with a message.
*57
 Call Trace
Marks a call for a trace in your Call History. Used for troubleshooting. Dial this star code after you finish your call to mark it for follow-up. Call Trace does not initiate any law enforcement or actions against the caller. You must take additional actions to establish a case with your local law enforcement agency.

 

User Call Screening

These star codes apply only to the user.

Code Description
*58 Custom Callers: Block with Message
Calls from the number specified will be blocked with a message.
*59 Custom Callers: Allow
Calls from the number specified will be blocked with a message.
*60 Custom Callers: Block
Calls from the number specified will be blocked.
*63 + TN

Custom Callers: Forward
Calls from the number specified will be forwarded.
*64 All Other Callers: Block
All other calls (not otherwise specified in Call Handling settings) will be blocked.
*74 All Other Callers: Allow
All other calls (not otherwise specified in Call Handling settings) will be allowed.
*77 Anonymous Callers: Block
Calls without caller ID will be blocked.
*87 Anonymous Callers: Allow
Calls without caller ID will be allowed.
*95 Anonymous Callers: Enable Block with Message
Anonymous calls will be blocked with a message. 
*97 Anonymous Callers: Disable Block with Message
Disables “Block with Message” for anonymous calls. 
*78 Do Not Disturb: Enable
Turns on DND. All calls will be sent to voicemail.
*79 Do Not Disturb: Disable
Turns off DND.

 

User Call Forwarding

These codes will require your PIN number followed by the pound (#) sign.

Code Description
*72 + TN
 Call Forward: All (On/Off)
When enabled, all calls will be forwarded to the number specified.
*90 + TN Call Forward: Busy (On/Off)
When enabled, calls will be forwarded to the number specified when the line is busy.
*92 + TN Call Forward: No Answer (On/Off)
When enabled, calls will be forwarded to the number specified when unanswered.
*94 + TN Call Forward: Out of Service (On/Off)
When enabled, calls will be forwarded to the number specified when the device is out of service or not registered.
Custom + Group #

Group Night Forwarding (On/Off)
When enabled, calls to the auto-attendant group are redirected to an on- or off-net phone number, which can be for another group, voicemail box, user, etc.

 

User Call Handling

Code Description
*00 + Ext.

Transfer to Voicemail
Sends calls directly to another user's voicemail box. To do so:

  1. Place the caller on hold. The caller will hear hold music.
  2. Dial the star code designated to transfer a call directly to voicemail and the extension of the user. Gazelle's default is *00.
    • For example, *00456
  3. Press Dial > More > Join.
  4. Hang up. The caller will be in the other user’s voicemail box.
** + Ext. Directed Call Pickup

Directed Call Pickup allows a user to answer a call ringing at a specific extension.

When you hear the call ringing, pick up your phone and dial the Directed Call Pickup star code followed by the extension the call is ringing to.

  • For example: **4848 (star code ** + extension 4848)
*40

Pick Up Group
Pick up a ringing extension for another user in the same Pick Up Group.

A Pick Up group allows incoming calls to be answered by any member in the assigned group by dialing a star code.
*43 Call Waiting: Enable
Enables call waiting for ALL calls to the user.
*44 Call Waiting: Disable
Disables call waiting for ALL calls to the user.
*70 + TN

Call Waiting: Disable Next Call
If call waiting is enabled on the line, this star code will disable caller ID on the current call. Future calls will not be affected.

  1. Dial the star code + the phone number of the party you're trying to reach. Gazelle's default code is *70.
    • For example: *708012265555
  2. During this call, any incoming call will be sent to the "busy" call behavior.
*62 Call Park
Places a call in a parking spot.
*66 + Slot Call Park Retrieval
Retrieves a call from a parking spot.
*65 + TN

Caller ID: Enable Next Call
If the user's caller ID is blocked, this star code will enable caller ID for the current call. Future calls will not be affected. If caller ID was already enabled, it will continue to be enabled.

  1. Dial the star code + the number for the party you're trying to reach. Gazelle's default code is *65.
    • For example: *658012265555
  2. If the caller ID was set to "BLOCKED", this will enable the caller ID for just that one call. Any other call placed after this will continue to show "BLOCKED" as the caller ID.
*67 + TN

Caller ID: Block Next Call
If the user's caller ID is enabled, this star code will block caller ID on the current call. Future calls will not be affected. If caller ID was already blocked, it will continue to be blocked.

  1. Dial the star code designated to disable the caller ID for the next call. Gazelle's default code is *67.
    • For example: *678012265555
  2. If the caller ID is enabled and properly set, this will disable the caller ID for just that one call. Any other call placed after this will continue to show the correct caller ID.
*68

Caller ID: Manage (On/Off)
Enable or disable caller ID for the user.

  1. Dial the star code designated to manage the caller ID for the user. Gazelle's default code is *68.
  2. The user's caller ID will be turned on or off (dependent on their previous setting) for all calls moving forward.
  3. To change the setting, dial this star code again.
*69 Last Call Return
Dial the last caller ID number that rang the line.
*98 Voicemail Management
Access the voicemail box assigned to the user.
Custom

Call Pull
Seamlessly move a live call from one device to another.  

  1. While on an active call, pick up the device you want the call moved to and dial the Call Pull star code.
  2. The platform will pull the call to this device so you can continue your conversation.
    • If there isn't a call to pull, the user will hear, "This action cannot be completed. There must be an active call available to pull."
    • If the user has multiple calls across their devices, they will hear "You cannot use Call Pull when you have more than one active call."

Please note: The star code for this feature needs to be defined by the user. Please reach out to Gazelle to define the star code.
Custom + Group #
 Group Log In/Out
Log in or out of an auto-attendant user group/queue.
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