User Voicemail Management

Voicemail Box Greetings

Upload and download the greetings (Basic, Busy, No Answer) and personal name recordings used for this voicemail box. The Basic greeting is used for all calls. However, if Busy or No Answer greetings are uploaded, they will be used instead.

• Upload: In the appropriate upload field, drag and drop your file or click to browse and select a file from your computer. The upload will accept .wav, .mp3, and .ogg files that are less than 10MB.

• Download: To download the audio file, click the blue link below the greeting type (for example, Basic_Greeting.wav). If a link is not listed, an audio file has not been uploaded for that greeting.

 

Message Settings

Messages left on your voicemail box can be forwarded as an MP3 file to one or more email addresses.

Field	Description
Forward voicemail to email	Check the appropriate boxes to have our system forward voicemail messages to the email address(es) entered below.
Save a copy in voicemail box	Check this box if you want a copy of your voicemail messages to be saved in the box when the message is also forwarded to your email. When checked, the message waiting indicator (MWI) on your device will stay on until you listen to or delete the message from your device or your Voice Portal.
Email addresses	The email address(es) voicemails will be forwarded to.

 

Messages

Here are all of the voicemail messages saved to the voicemail box. Messages can be sorted by Time/Date, Length, and Status (New or Saved).

Hover over an individual message to see the management tools on the right.

Field	Description
Save	Change the status of the message to Saved.
Delete	Delete this message from the box. To delete all or multiple messages at once, select the message on the left and then click the trash icon at the top right.

 

 

 

I hope this article helps!