1. Gazelle Integrated Communications
  2. Customer Guides / Troubleshooting
  3. Genesys Cloud

Genesys Cloud - Starting and Adding Users to Group Interactions

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  1. Login to Genesys and Click the Interactions button.
    genesys interaction button short.png

  2. At the top of the Interactions panel, click start a conversation.
    genesys start convo button.png

  3. Select "Make a call" and begin typing the name of a queue in the "On Behalf of Queue" box to choose an available queue. From the suggested list, select the queue you want to call on behalf of. In the "Enter Names and Numbers" field, type the name of the person you want to call and select them from the suggestions, or type the phone number and press Enter. To start the call, click the green Call button.

    genesys interaction call screen.png

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